Privacy Policy

1. Information We Collect

We may collect personal information you provide, including your name, phone number, email address, age range, and counselling-related information.

2. How We Collect Information

We collect information through booking forms, phone, email, messaging apps and in-person sessions. The more complete the information you provide, the better we can serve you.

3. How We Use Your Information

Collected information is used solely for: providing services, scheduling, follow-up, improving service quality, and contacting you in ways you have agreed to.

4. Data Retention

We retain your personal information only for as long as necessary to provide services, unless otherwise required by law.

5. Data Security

We take reasonable and appropriate measures to protect your personal information against unauthorised access, use, modification or disclosure.

6. Third-Party Sharing

We will not disclose your personal information to third parties except: with your explicit consent; where required by law; or to protect your or another person's safety.

7. Website & Cookies

This website may use basic cookies to improve the browsing experience. Cookies are not used to identify you personally.

8. Online Session Privacy

For online sessions, please ensure you are in a private environment. We do not record audio or video without consent.

9. Access & Correction

You have the right to access and correct the personal information we hold about you. Please email ask@holisticcoach.hk if needed.

10. Data Deletion

You may request deletion of your personal information. We will process such requests promptly, subject to legal and professional record-keeping requirements.

11. Enquiries & Complaints

For any questions about this Privacy Policy or our data handling, please email ask@holisticcoach.hk or call 852-2393 4068.

12. Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be published on this website and take effect from the date of publication.